MyCustomerVoice

A better way to track Guest Experience…

Wonder if you’re customers are truly getting Quality? Find out from anywhere:

Capture Feedback & Photos Instantly

Real-time Alerts to Critical Issues

Benchmark Locations

Track CSAT Trends and Core metrics

Multi-Channel Collection – Tablets, QR Codes, Weblinks and more!

Get real-time insight into the experience of your guests.

Quick, Easy, Powerful Data

Know if there’s an issue before it’s too late

Instant notifications

Easy Follow-up Process

Track Experience in real-time

Get the full picture on what your customers are saying.

Photos and Comment Analysis give you the information you need to make informed decisions

Powerful reporting that drives improvement and customer satisfaction

Compare Location Performance

Trend Track Common Issues and Suggestions

Utilize Sentiment Analysis

Correlate Guest Experience with your Quality Assurance Results

“MyCustomerVoice has become an integral part of how we continue to shape the experience for our guests.”

Fredrick H.

VP of OPs

“We were still using manual comment cards… we’re now capturing 10x the feedback and have a simple way to follow-up on issues.”

Adrianne W.

Culinary Manager

“It’s so easy for guests to just scan a QR code and show us what they’re seeing… and the reporting is refreshingly simple.”

Henry K.

General Manager

“We had no idea we were missing the mark on breakfast… the platform has empowered us to be more in tune to our residents.”

Maisy R.

Executive Director

“…We immediately began to realize how effective of a training, developing and mentoring process it is with built-in accountability….”

Brian Stanley

Area Director of Southern Proper

“Had we not been able to show accurate records of our QA process, the program would have been pulled and we wouldn’t have received reimbursement”

John Gyza

VP of Operations