Improving Vendor Accountability as a Foodservice Consultant

Discover how digital auditing and reporting can help keep vendors on their toes

As a foodservice consultant, your relationship with your vendors should be mutually beneficial. When vendors provide superior service, they make the foodservice consultant look good, and the consultant gets more clients. The consultant then recommends the vendor to the new clients, and the vendors get additional business. If all goes well, this will be a self-perpetuating positive feedback loop that grows both the foodservice consultant’s business and the vendor’s.

However, sometimes things don’t go as planned and vendors don’t perform as expected. When this happens, it can have a big negative impact on your client’s success as well as the success of your consulting practice—depending on the magnitude of the problem.

This is exactly why you need a mechanism for monitoring vendor performance and improving vendor accountability. Digital auditing and analytics can give you both.

Track Key Metrics

With a digital auditing tool, you can easily track any and all metrics related to vendor performance, with a priority being given to the metrics that have the biggest impact on your clients’ success. Possible examples include timeliness of delivery, completeness of orders, food safety compliance, etc.

Get Real Time Reports

In order to take action quickly when a vendor seems to be falling short, you and your clients need information fast. Your digital auditing tool should be able to generate real time reports that can be pushed to all stakeholders. Allowing clients to view reports will make it easy to transition to clients doing their own auditing and reporting once your involvement in the project is complete.

Have a Record to Show Vendors

When you need to raise an issue with a vendor, you don’t want to be relying on vague recollections of what took place. You need to have documentation of specific problems so they can’t brush you off. When a vendor realizes that their performance is being scrutinized—and that the scrutiny is being done with a tool that generates reports that can be shared with your colleagues at the click of a button—they are going to start treating your account as a priority. When vendors take more accountability, you know your clients will receive quality service from your recommended vendors.

Why Choose MyFieldAudits

MyFieldAudits makes an ideal choice of digital auditing and analytics tool for many different applications in foodservice consulting. MyFieldAudits gives you:

• Digital auditing tools, including thumbs up/thumbs down ratings, notes, and pictures
• Robust reporting functions
• Digital dashboards for real time monitoring
• Cloud-based storage and sharing for data and reports
• Access from anywhere with your smartphone, tablet, or laptop

To learn more about using MyFieldAudits to keep vendors accountable in the foodservice consulting world, contact us at info@MyFieldAudits.com and request your free demo.